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Refund Policy

Rumba Doll offers a return period of 30 days from date of receipt, which means you have 30 days after receiving your item to request a return. You’ll need the receipt or proof of purchase with a picture of the merchandise.

To start a return, you can contact us at Upon acceptance, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Merchandise sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable items

Items can be returned if it's defective or you received the wrong item. Returned items must be complete in the original packaging, unopened and resalable. Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. Unfortunately, we cannot accept returns for gift cards. 

Please get in touch if you have questions or concerns about your specific issue.


We do not accept exchanges.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Restocking Fee

Returned items are subject to a restocking fee of up to 15% unless an error is made by Rumba Doll or by the shipping supplier.  Please contact Rumba Doll for details.

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